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Return Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All returns will be refunded via store credit in the form of an E-Gift Card code, unless you purchase Seel Return Assurance. 

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return for store credit, you can contact us at colebysuccor@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for covering the shipping costs to return your item(s). 

You can always contact us for any return question at colebysuccor@yahoo.com.

 


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products), unless you purchase Seel Return Assurance. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards. Items with prices ending in $ .00, .96, .97, and .98 cannot be returned for store credit.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive an email with your E-Gift Card code.